Data Protection/Privacy Policy

This policy governs our processing of all personal data you provide to us through www.lifetimepublishing.co.uk website (“Website”). Please read this policy carefully.

If you do not want us to process your personal data or you disagree to our processing your personal data in the manner set out below, please do not submit any personal data to us. By submitting your personal data on our Website, you consent to us using your personal data (including sensitive personal data) in accordance with this policy.

We are committed to protecting the privacy of all users. We will take all reasonable steps to ensure that the information you submit on our Website remains private and is only used for the purposes set out in this policy.

Nord Anglia Lifetime Development South West Ltd is registered with the Information Commissioner’s Office as a data controller for the purposes of the Data Protection Act. We are under an obligation to ensure that we process your personal data fairly and lawfully.

Personal data you submit on our Website is held [on our database] [on secure servers hosted by us or our internet service provider]. The internet is not completely secure and as such we cannot guarantee or warrant the security of any personal data you submit on our Website. However, we use all reasonable endeavours (including putting in place appropriate technical and organisational measures) to safeguard your personal data.

Customer information

The information we learn from customers helps us improve our customer service. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers. We also use this information to improve our Website and prevent or detect fraud or abuses of our Website.

We gather the following types of information:

• Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
• Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "session cookies" and we obtain certain types of information when your Web browser accesses lifetime-publishing.co.uk to be able to provide you with a personalised experience. We want you to be aware that these tools exist.
• E-mail Communications: to help us make e-mails and our services more useful we can automatically send e-mail update notifications to you based on your preferences. You are asked on registration whether you wish to receive such e-mails and you can change your options at any time through the My Account section of the Website.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide operational features such as personalised greetings and storage of items in your Shopping Basket between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of lour Website’s most innovative and useful features and we recommend that you leave them turned on.

If you do leave cookies turned on, be sure to log off when you finish using a shared computer.

Does Lifetime Publishing share the information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others.

Third Party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analysing data, processing payment cards. They have access to the information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this policy and in accordance with the Data Protection Act.

Protection of lifetime-publishing.co.uk: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Website Terms and Conditions of Use and Contract Terms and Conditions; or protect our rights, property or safety, of our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction but does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to our privacy commitments.

With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We do not store or reveal any of your payment card details when communicating with either you or our goods dispatcher. However, we do transmit the entire payment card number to the appropriate credit card company during order processing.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.

What information can I access?

Our Website gives you access to a broad range of information about your account and your interactions with us for the purpose of viewing and updating your personal information.

What choices do I have?

You can choose not to provide information, even though it might be needed to make a purchase or take advantage of such site features as your account and order details/history and your customer reviews.

If you do not want to receive e-mail or other mail from us, please adjust your preferences in your account administration section.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

External links

Our Website contains links to other sites. Clicking on such links will result in your transfer to another site where data/privacy practices may be may be different from our policy. You should consult their policies as we are not responsible for and have no control over their privacy practices, content of their sites, information that is submitted to or collected by these third parties.

Changes to our policy

We may change this policy at any time. If we change our policy we will set out those changes here. If at any time you have any questions or concerns about our privacy commitment, please feel free contact us.